Basic Information

Location: 7271 Commerce St, Springfield, Virginia, 22150, United States

Corporate or Franchise


Employer Name


Working Time


Studio #


Ref #


Job Posting Details:

Sales Associate (SA) Job Description

The Sales Associate role assists in running all “front of house” fitness studio operations, with a strong focus on premium customer service as well as meeting sales expectations. Ideal candidate has strong customer service skills and basic sales experience. The Sales Associate is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including membership sales and renewals, retail and concession sales, maximizing workout traffic, and maintaining premium customer service levels.

OTF West Springfield is specifically looking for a part time studio opener to work three (3) opening shifts and one (1) weekend shift a week. Shifts would be from 4:30 - 9:00 am during the week and from 6:30 am - 1 pm on weekends. 


  • Serve as an Orange Ambassador
  • Maintains accurate records using established OTF sales systems (Orangebook, Excel, Mindbody Online, etc.)
  • Conducts telephone inquiries/follow up calls/customer care calls
  • Greets members and guests promptly, enthusiastically, and with a smile to create a friendly positive entrance into the OTF studio
  • Provides studio tours for prospective members
  • Accurately follow the daily studio cleaning checklist ( pre/during/post ) shift activities
  • Must be able to participate in 1-2 OTF scheduled workouts per week
  • Maintains an organized and clean lobby/front desk area
  • Responsible for processing accurate credit card transactions
  • Responds immediately to member requests, inquiries, and concerns
  • Proper onboarding of all OTF clients through the use of Client Intake Forms and Membership and Rules and Policies Agreements
  • Works closely with Fitness Team to ensure that studio processes are fulfilled
  • Responsible for attending and participating in all relative OTF training programs
  • Responsible for meeting personal and studio sales goals and meeting studio KPIs
  • Knowledgeable about OTF technology and have the ability to explain information to prospects/members
  • Contribute to studio social media platforms during shift
  • Participate in OTF scheduled events on an as-needed basis


  • Excellent customer service skills
  • Previous sales experience preferred, with strong sales skills (experience working in a sales quota bearing structure highly preferred)
  • Solid verbal and written communication skills required
  • Able to multi-task and excel in a busy environment
  • Functional computer skills required – Internet, Basic computer program software use, Google Drive tools a plus
  • Passion for health and fitness High school diploma required
  • Ability to work and function in a ORANGE TEAM environment (Orange is more than a just a color, it’s an attitude)
  • Flexible to work day, evening, and/or weekend hours as needed
  • Experience with CRM systems a plus

Job Type: Full-time

Pay: From $12.00 per hour